Delivery Policy

When ordering online you have the option to choose in-store pickup or delivery.  Please note that currently we only deliver within Australia. 

Pickup:

There is no delivery involved if you choose order pick up, as such you are responsible for collecting your order from the The Crafty Studio counter.  If an order is selected as “pay on Pickup” then it will only be held for 7 days before returning to stock unless other arrangements have been made.

Delivery:

The Crafty Studio offers delivery via Australia Post to all Australian addresses.  Typical time is 4 to 7 business days, but some states and more isolated area may take up to 14 days for delivery.  However, the above is a guide and several factors related to delivery are out of our control such as natural disasters and industrial action such as worker strikes.  The Crafty Studio cannot be held responsible for and loss either financial or other for a delivery arriving later than expected. 

We take every step possible to not only pack your order and send in a timely manner, but to pack your order in a way to protect the contents during transit and delivery.  Please refer to our refund policy in relation to damaged or missing items.

Shipping and handling rates are described on the website prior to you finalising your order. The Crafty Studio may have a special free delivery if your order value is a certain amount.  Please note that this special offer is not applicable to bulk (eg. canvases) or heavy goods.  

The Crafty Studio reserves the right to alter these policies when required, so check this website to stay informed of any updates that may apply to you.

he Crafty Studio reserves the right to change these policies when required, so check this website to stay informed of any updates that may apply to you.