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Refund Policy

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The Crafty Studio uses a 3rd party payment gateway service provided by eWay, with over 20 years experience and a global payment system your payment is accepted securely without leaving our website. There are no extra hidden fees for purchases.  The total payment amount is clearly displayed before placing an order. If for any reason you disagree with the total payment amount then please do not confirm the order, and instead check the contents of your cart prior to finalising payment.

Once orders have been placed the bank Merchant facility processes your card payment.  The Crafty Studio is then given your order and this is processed through their in-store ordering system with online selected as the payment option by staff.  You may request a receipt for your order to be included.  Once the order has been placed online and payment received, there is no ability to cancel the order.

Order and payment receipt information is displayed on the final page of the website during the order process, emailed through to the supplied email address and is additionally archived and available through the The Crafty Studio customer membership portal.

In the rare event that your payment needs to be refunded.  Please contact The Crafty Studio via phone or email with your request, including order date and time and order number you received.  If The Crafty Studio are in agreeance a refund will be issued. But please be advised that not all staff have access to this facility and you refund will be processed by The Crafty Studio within 5 business days.

The Crafty Studio abides by Australian Consumer Law in that full refunds will be available in the instance of major faults with the goods supplied.  In which case The Crafty Studio may require the return of goods to complete internal audit processes so we can understand where the systems we have in place to only offer quality products has failed.  If goods are required to be returned they will be collected by our delivery staff and there will be no out of pocket expense for the order nor for the return. 

However, please note there is no refund for change of mind or if when order received you believe that the paper (or other product) is a slightly different colour to what you ordered.  When it comes to colour selection, images on the website are a guide only as shades will vary greatly from one display screen / computer monitor to another. 

The Crafty Studio reserves the right to alter these policies when required, so check this website to stay informed of any updates that may apply to you.

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