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Refund and Returns Policy

Overview

The Crafty Studio values its customers and strives to offer I high standard of service during every interaction, either online, phone order or face to face instore. When purchasing online your welcome to read our privacy, delivery and refund policy in detail by clicking the links on the bottom of the page. The following is the main summary of our refund policy.

Refunds

The Crafty Studio abides by Australian Consumer Law in that full refunds will be available in the instance of major faults with the goods supplied.  In which case The Crafty Studio may require the return of goods to complete internal audit processes so we can understand where the systems we have in place to only offer quality products has failed.  If goods are required to be returned they will be collected by our delivery staff and there will be no out of pocket expense for the order nor for the return. 

However, please note there is no refund for change of mind or if when order received you believe that the paper (or other product) is a slightly different colour to what you ordered.  When it comes to colour selection, images on the website are a guide only as shades will vary greatly from one display screen / computer monitor to another. 

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